Solutions · Operations
Your GM knows what to do before 8 a.m.
The GM briefing brings together yesterday's results, anomalies and today's priorities — in plain language, delivered every morning in ezManager.
Morning briefing · Thursday, Oct 8
Sample data
Occupancy
78%
▼ 6 pts vs forecast
ADR
₫1.42M
▲ 3% YoY
RevPAR
₫1.11M
▼ 4% YoY
Needs attention3 complaints about air conditioning on floor 5 in 48 hours, while 2 related maintenance tasks are overdue.
Today's priorities • Housekeeping: check AC in rooms 501–512 before 11:00 • Front office: 2 VIP arrivals at 14:00, preference notes ready • Revenue: Saturday pickup is slow — review the rate recommendation
The problem
Plenty of reports. Decisions still come too late.
Ten reports to learn one thing
GMs spend hours every week stitching together numbers from the PMS, sales channels and shift logs.
Problems surface too late
Repeat complaints, overdue maintenance, falling occupancy — often noticed only after a guest posts a bad review.
Owners ask, GMs compile by hand
Every reporting cycle means days of building slides — and everyone reads the numbers differently.
What's in the GM briefing
A five-minute read instead of an hour of reports
1
Yesterday's results
Occupancy, ADR, RevPAR and revenue by department — against forecast and last year.
2
Anomalies & causes
Not just “it's down”, but why — based on data you can check.
3
The next 7–14 days
Booking pace, days at risk of running soft, days to hold rate.
4
What guests said yesterday
Conversation volume, top topics, notable complaints. Coming soon.
5
Priorities by role
Each department gets exactly its own tasks.
[Real image: owner report cover + one inside page]
OWNER REPORT
One report everyone reads the same way
- Automatic every month, against the prior period and the market
- Changes explained in words, with the source numbers
- Sent straight to the owner — no slides to build
Serious complaint · VIP guestRoom 1204 reported lost property via Zalo. Escalated to the front office manager. (Sample)
INSTANT ALERTS
Urgent issues don't wait until tomorrow
- Serious complaints are pushed straight to the GM
- VIPs and repeat guests come first
- Shows who is handling it, so no one doubles up
The system does the mathAI only writes the explanation. Every number traces back to source data.
The right part for the right personOwners see the totals; departments see their own tasks.
No personal data in the AIBriefings are written from metrics — guest personal data is never sent to the model.
Results at pilot hotels
[x]
hotels receive the briefing daily
[x hrs]
saved per GM each week
[x%]
of GMs open the briefing before 9:00
[x days]
cut from owner-report preparation
Quick questions about the GM briefing
When and where does it arrive?
Every morning in the ezManager app, before [configured time]. You can also receive it by [email/Zalo].
What data do I need to prepare?
None. The briefing is built from your existing ezFolio/ezCloudHotel and sales-channel data.
I manage several hotels — does it work?
Each hotel gets its own briefing, plus one summary screen to compare them.
See a GM briefing built from your own data
30 minutes with an ezCloud specialist. Free, no commitment.