Trust & Security
AI you stay in control of
In hospitality, trust is lost only once. Here's how SaolaAI is designed not to guess, not to overstep and not to expose data.
Five principles that never change
Built into every product powered by SaolaAI
01
The AI never invents numbers
Rates, occupancy and revenue are calculated by the system with fixed rules. The AI only words and explains them.
02
A source — or a person
Every answer is tied to a source in the knowledge base. No source, no answer.
03
People make the final call
Rate changes, complaints, refunds and policy exceptions always go through someone with authority.
04
Data fully isolated
Each hotel's data and knowledge base are separated at the database level — never used to answer for another hotel.
05
Automation must be earned
Every hotel starts in draft mode. It moves up only when it meets the bar — and the hotel agrees.
Three operating modes
Trust is built step by step, with clear conditions
1 · Draft
AI drafts, staff approve before anything is sent.
Condition: the default for every new hotel.
2 · Supervised auto
Sends FAQs and public rate quotes on its own; everything else stays a draft.
Condition: the knowledge base answers ≥ [60]% of real questions, accuracy ≥ [95]% over 30 days, and the hotel confirms.
3 · Extended auto
Adds replies to service requests.
Condition: the bar is sustained in mode 2 and the hotel confirms. You can step back down at any time.
Protecting guests' personal data
The AI knows just enough to serve — no more
Separated and encrypted on entry
Names, phone numbers, emails and ID documents are stored separately and encrypted. ID numbers are stored only as hashes.
Minimal data in the AI
Briefings contain no personal data. In conversations, the AI knows only a guest's name, tier and service preferences — never ID numbers, card numbers or health information.
Guest consent is checked
Every proactive message (offers, surveys) is blocked at system level if the guest hasn't consented.
Right to erasure
Deletion requests are carried out across every copy, AI memory included, within [72] hours — with a record.
Model-provider commitments
We only use AI services that commit to no data retention and no training on your data, under a data-processing agreement.
Compliant with Vietnamese law
Designed for Decree 13/2023/ND-CP and Vietnam's Personal Data Protection Law.
Role-based access
Everyone sees only what their job needs
| Role | Sees | Doesn't see |
|---|---|---|
| Front office & guest care | Preferences, service history, open complaints | A guest's total spend |
| General manager | Operating metrics, alerts, VIP guests | ID numbers, payment details |
| Owner | Totals, trends, risks | The content of guest conversations |
| AI assistant | Only the part of the profile needed for the current question | Any field outside the allowed list |
Every AI answer is logged: the question, the sources used, who approved it and when — so it can be reviewed at any time.
Security pack for IT and legal teams
Data architecture, personal-data processing policy, data-processing agreement template, [security certifications, if any].
Ask us anything about your data
An ezCloud specialist will answer directly in a 30-minute demo.